Managing the Vehicle Damage Repair Process

In the event that your vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take your vehicle there, or have it towed there.

Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts.

Remember, recycled parts will not be covered by your GM vehicle warranty.

Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with your repair professional, and insist on Genuine GM parts.

Remember if your vehicle is leased you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost.

If another party’s insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company’s collision policy repair limits, as you have no contractual limits with that company. In such cases, you can have control of the repair and parts choices as long as cost stays within reasonable limits.

    See also:

    Engine Compartment Overview
    When you open the hood on the 3.9L V6 engine, here is what you will see: A. Underhood Fuse Block. B. Remote Positive (+) Battery Terminal. See Jump Starting. C. Windshield Washer Fluid Reservoi ...

    Engine Oil Change
    When the CHANGE ENGINE OIL SOON message displays, have the engine oil and filter changed within the next 1 000 km/600 mi. If driven under the best conditions, the engine oil life system might not ...

    Recalling Button Memory Positions
    To recall the manually saved Button Memory positions, press and hold “1” or “2.” The driver seat and outside mirrors move to the positions stored to those buttons when pressed. Relea ...