Customer Assistance and Information

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Braking
Braking action involves perception time and reaction time. Deciding to push the brake pedal is perception time. Actually doing it is reaction time. Average driver reaction time is about thr ...

Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your dealer and to Buick. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your GM dealer’ ...

Defensive Driving
Defensive driving means “always expect the unexpected.” The first step in driving defensively is to wear the safety belt. See Safety Belts. • Assume that other road users (pedestrians, ...