Scheduling Service Appointments

When your vehicle requires warranty service, contact your dealer/retailer and request an appointment.

By scheduling a service appointment and advising your service consultant of your transportation needs, your dealer/retailer can help minimize your inconvenience.

If your vehicle cannot be scheduled into the service department immediately, keep driving it until it can be scheduled for service, unless, of course, the problem is safety-related. If it is, please call your dealership/retailer, let them know this, and ask for instructions.

If the dealer/retailer requests you to bring the vehicle for service, you are urged to do so as early in the work day as possible to allow for the same day repair.

    See also:

    Vehicle and Power Issues
    OnStar services require a vehicle electrical system, wireless service, and GPS satellite technologies to be available and operating for features to function properly. These systems may not o ...

    Safety
    In Insurance Institute for Highway Safety crash tests, the Lucerne rates Good, the best possible score, in the frontal-offset test and Acceptable in the side impact. Acceptable is, well, acceptabl ...

    Towing a Trailer
    CAUTION: If you do not use the correct equipment and drive properly, you can lose control when you pull a trailer. For example, if the trailer is too heavy, the brakes may not work well — or ...