If a Crash Occurs
If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of.
Move the vehicle only if its position puts you in danger, or you are instructed to move it by a police officer.
Give only the necessary information to police and other parties involved in the crash.
For emergency towing see Roadside Assistance Program (U.S.
and Canada) or Roadside Assistance Program (Mexico).
Gather the following information:
• Driver name, address, and telephone number.
• Driver license number.
• Owner name, address, and telephone number.
• Vehicle license plate number.
• Vehicle make, model, and model year.
• Vehicle Identification Number (VIN).
• Insurance company and policy number.
• General description of the damage to the other vehicle.
Choose a reputable repair facility that uses quality replacement parts.
See “Collision Parts” earlier in this section.
If the airbag has inflated, see What Will You See after an Airbag Inflates?.
See also:
Retained Accessory Power (RAP)
Your vehicle has a Retained Accessory
Power (RAP) feature which lets certain features of
your vehicle to continue to work up to 20 minutes
after the ignition key is turned to LOCK.
The radio, po ...
Customer Assistance Offices (Mexico)
To contact the Customer Assistance
Center (CAC), use the phone
numbers listed in this section.
Customer assistance is available
Monday through Friday, 08:00 to
20:00 hours, and Saturdays from ...
Driver Information Center (DIC)
Your vehicle has a Driver Information Center (DIC).
All messages will appear in the DIC display located
below the speedometer in the instrument panel cluster.
The DIC buttons are located on the in ...
