Managing the Vehicle DamageRepair Process

In the event that your vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take your vehicle there, or have it towed there. Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts. Remember, recycled parts will not be covered by your GM vehicle warranty.

Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with your repair professional, and insist on Genuine GM parts.

Remember if your vehicle is leased you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost.

If another party’s insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company’s collision policy repair limits, as you have no contractual limits with that company.

In such cases, you can have control of the repair and parts choices as long as cost stays within reasonable limits.

    See also:

    Leaving the Vehicle with the Engine Running
    WARNING It can be dangerous to leave the vehicle with the engine running. The vehicle could move suddenly if the shift lever is not fully in P (Park) with the parking brake firmly set. And, if ...

    MP3 CD-R or CD-RW Disc
    The radio may have MP3 capability. With this feature, the radio plays MP3 files that were recorded on a CD-R or CD-RW disc. Song title, artist name, and album can display when files are recorded ...

    ENGINE OIL HOT, IDLE ENGINE
    This message displays when the engine oil temperature is too hot. Stop and allow the vehicle to idle until it cools down. ...