If a Crash Occurs

If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move the vehicle only if its position puts you in danger, or you are instructed to move it by a police officer.

Give only the necessary information to police and other parties involved in the crash.

For emergency towing see Roadside Assistance Program .

Gather the following information:

  • Driver name, address, and telephone number.
  • Driver license number.
  • Owner name, address, and telephone number.
  • Vehicle license plate number.
  • Vehicle make, model, and model year.
  • Vehicle Identification Number (VIN).
  • Insurance company and policy number.
  • General description of the damage to the other vehicle.

Choose a reputable repair facility that uses quality replacement parts. See “Collision Parts” earlier in this section.

If the airbag has inflated, see What Will You See after an Airbag Inflates? .

    See also:

    Dinghy Towing
    Notice: If the vehicle is towed with all four wheels on the ground, the drivetrain components could be damaged. The repairs would not be covered by the vehicle warranty. Do not tow the vehicle w ...

    Certification Label
    Label Example A vehicle-specific Certification label is attached to the driver side center pillar (B-pillar). The label tells the gross weight capacity of the vehicle, called the Gross Vehicle Weig ...

    Roadside Assistance Program
    U.S.: 1-800-252-1112 TTY Users (U.S.): 1-888-889-2438 Canada: 1-800-268-6800 Mexico: 01-800-466-0818 As the owner of a new Buick, you are automatically enrolled in the Roadside Assistance prog ...