Tips and Troubleshooting Chart

Problem Recommended Action
No power. The ignition might not be turned to ON/RUN or ACC/ ACCESSORY.
The picture does not fill the screen. There are black borders on the top and bottom or both sides, or it looks stretched out. Check the display mode settings in the setup menu by pressing the display menu button on the remote control.
In auxiliary mode, the picture moves or scrolls. Check the auxiliary input connections at both devices.
The remote control does not work. Check to make sure there is no obstruction between the remote control and the transmitter window.
Check the batteries to make sure they are not dead or installed incorrectly.
After stopping the player, I push Play but sometimes the DVD starts where I left off and sometimes at the beginning. If the Stop button was pressed one time, the DVD player resumes playing where the DVD was stopped. If the Stop button was pressed two times the DVD player begins to play from the beginning of the DVD.
The auxiliary source is running but there is no picture or sound. Check that the RSE video screen is in the auxiliary source mode by pressing the AUX button on the remote control.
Check the auxiliary input connections at both devices.
Sometimes the wireless headphone audio cuts out or buzzes. Check for obstructions, low batteries, reception range, and interference from cellular telephone towers or by using a cellular telephone in the vehicle.
Check that the headphones are on correctly using the L (Left) and R (Right) on the headphones.
Check that the headphones are positioned properly with the headband across the top of the head.
I lost the remote and/or the headphones. See your dealer for assistance.
The DVD is playing, but there is no picture or sound. Check that the RSE video screen is sourced to the DVD player by pressing the AUX button on the remote control.
    See also:

    Remote Keyless Entry (RKE) System Operation
    The Remote Keyless Entry (RKE) transmitter functions work up to 60 m (195 feet) away from the vehicle. There are other conditions which can affect the performance of the transmitter. See Remote K ...

    Dual Tone Multi-Frequency (DTMF) Tones
    The in-vehicle Bluetooth system can send numbers and numbers stored as name tags during a call. This is used when calling a menu driven phone system. Account numbers can be programmed into the ...

    Exterior
    Exterior To adjust the mirrors: 1. Turn the control knob to the L (left) or R (right) selecting the driver or passenger mirror. 2. Push the control knob to the left, right, up, or down to a ...