Managing the Vehicle Damage Repair Process

In the event that your vehicle requires damage repairs, GM recommends that you take an active role in its repair. If you have a pre-determined repair facility of choice, take your vehicle there, or have it towed there.

Specify to the facility that any required replacement collision parts be original equipment parts, either new Genuine GM parts or recycled original GM parts.

Remember, recycled parts will not be covered by your GM vehicle warranty.

Insurance pays the bill for the repair, but you must live with the repair. Depending on your policy limits, your insurance company may initially value the repair using aftermarket parts. Discuss this with your repair professional, and insist on Genuine GM parts.

Remember if your vehicle is leased you may be obligated to have the vehicle repaired with Genuine GM parts, even if your insurance coverage does not pay the full cost.

If another party’s insurance company is paying for the repairs, you are not obligated to accept a repair valuation based on that insurance company’s collision policy repair limits, as you have no contractual limits with that company. In such cases, you can have control of the repair and parts choices as long as cost stays within reasonable limits.

    See also:

    LDW Error Message
    SERVICE LANE DEPARTURE SYSTEM: This message may appear in the DIC to indicate that LDW is not working properly. If this message remains on after continued driving, the system needs service. Take ...

    Cold Temperature Operation
    If in an area of extreme cold, where the temperature falls below −20°F (−29°C), use either an SAE 5W-30 synthetic oil or an SAE 0W-30 engine oil. Both provide easier cold starting ...

    Hitches
    Use the correct hitch equipment. See your dealer or a hitch dealer for assistance. • The rear bumper on the vehicle is not intended for hitches. Do not attach rental hitches or other bumpe ...