If a Crash Occurs

If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move the vehicle only if its position puts you in danger, or you are instructed to move it by a police officer.

Give only the necessary information to police and other parties involved in the crash.

For emergency towing see Roadside Assistance Program .

Gather the following information:

  • Driver name, address, and telephone number.
  • Driver license number.
  • Owner name, address, and telephone number.
  • Vehicle license plate number.
  • Vehicle make, model, and model year.
  • Vehicle Identification Number (VIN).
  • Insurance company and policy number.
  • General description of the damage to the other vehicle.

Choose a reputable repair facility that uses quality replacement parts. See “Collision Parts” earlier in this section.

If the airbag has inflated, see What Will You See after an Airbag Inflates? .

    See also:

    Listening to a DVD
    If your vehicle has the Rear Seat Entertainment (RSE) system and a DVD is playing, the DVD symbol displays indicating that the DVD is available and can be listened to through your vehicle’s spea ...

    Engine Overheating
    The vehicle has several indicators to warn of engine overheating. You will find a warning light about a hot engine as well as an engine coolant temperature gage on the instrument panel cluster. ...

    Stalling on an Incline
    If your vehicle stalls when you are crossing an incline, be sure you, and any passengers, get out on the uphill side, even if the door there is harder to open. If you get out on the downhill side ...