If a Crash Occurs

If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move the vehicle only if its position puts you in danger, or you are instructed to move it by a police officer.

Give only the necessary information to police and other parties involved in the crash.

For emergency towing see Roadside Assistance Program .

Gather the following information:

  • Driver name, address, and telephone number.
  • Driver license number.
  • Owner name, address, and telephone number.
  • Vehicle license plate number.
  • Vehicle make, model, and model year.
  • Vehicle Identification Number (VIN).
  • Insurance company and policy number.
  • General description of the damage to the other vehicle.

Choose a reputable repair facility that uses quality replacement parts. See “Collision Parts” earlier in this section.

If the airbag has inflated, see What Will You See after an Airbag Inflates? .

    See also:

    Sensing System for Passenger Airbag
    The passenger sensing system will turn off the right front passenger frontal airbag and seat-mounted side impact airbag under certain conditions. The driver airbags and roof-rail airbags are not ...

    To Transfer Audio to the Cell Phone
    During a call with the audio in the vehicle: 1. Press . The system responds with “Ready” followed by a tone. 2. Say “Transfer Call.” The system responds with “Transferring call” an ...

    Keyless Access Operation
    Some vehicles have a keyless access system that lets you lock and unlock the doors and access the trunk without removing the RKE transmitter from your pocket, purse, briefcase, etc. The RKE transm ...