If a Crash Occurs

If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of. Move the vehicle only if its position puts you in danger, or you are instructed to move it by a police officer.

Give only the necessary information to police and other parties involved in the crash.

For emergency towing see Roadside Assistance Program .

Gather the following information:

  • Driver name, address, and telephone number.
  • Driver license number.
  • Owner name, address, and telephone number.
  • Vehicle license plate number.
  • Vehicle make, model, and model year.
  • Vehicle Identification Number (VIN).
  • Insurance company and policy number.
  • General description of the damage to the other vehicle.

Choose a reputable repair facility that uses quality replacement parts. See “Collision Parts” earlier in this section.

If the airbag has inflated, see What Will You See after an Airbag Inflates? .

    See also:

    Steering in Emergencies
    • There are some situations when steering around a problem may be more effective than braking. • Holding both sides of the steering wheel allows you to turn 180 degrees without removing ...

    Call Waiting
    Call waiting must be supported on the Bluetooth phone and enabled by the wireless service carrier. ► Press to answer an incoming call when another call is active. The original call is place ...

    Your Responsibility
    Increase the volume of the radio if the OnStar Advisor cannot be heard. If the light next to the OnStar buttons is red, the system may not be functioning properly. Push and request a vehicle diagnos ...