Customer Satisfaction Procedure (Mexico)

Did you get the Warranty Extension

Did you get the Warranty Extension Plan? This plan is recommended by General Motors to supplement the warranty included with the new vehicle purchase.

See your dealer for details.

Customer Assistance Procedure

Owner satisfaction and goodwill are very important to your dealer and General Motors.

Normally, any problem with the transaction, sale, or usage of the vehicle must be handled by your dealer sales or service departments.

However, we recognize that despite the good intentions of all parties involved, sometimes a misunderstanding may occur.

If you have a problem that has not been satisfactorily handled through the normal means, we suggest the following steps:

STEP ONE

Explain your case to your dealer service agent, service manager, dealer sales agent, or sales manager, depending on your case.

Make sure that they have all necessary information. They are interested in your continual satisfaction.

STEP TWO

If you are not satisfied, please contact the general manager or your dealership owner to ask for their help. If they are not able to resolve your case, ask them to contact the right people at General Motors for support, if needed.

STEP THREE

If your case is not resolved in a reasonable amount of time by your dealer, please call the General Motors Customer Assistance Center (CAC) and provide the following information:
• Name
• Address
• Phone number
• Model year
• Brand
• Vehicle Identification Number (VIN)
• Mileage
• Delivery date
• Description of the problem
• Dealership name
• Dealership address

See Customer Assistance Offices (U.S. and Canada) or Customer Assistance Offices (Mexico) for more information.

    See also:

    Checking Coolant
    The engine coolant recovery tank is in the engine compartment on the passenger’s side of the vehicle. The cap has this symbol on it. The vehicle must be on a level surface. When your engine ...

    Compact Dimensions
    The Verano measures a smidge larger than the Cruze, with which it shares the same wheelbase. The Buick's footprint falls between the shrink-wrapped Lexus IS 250 and larger Acura TSX, but its styli ...

    Scheduling Service Appointments
    When the vehicle requires warranty service, contact your dealer and request an appointment. By scheduling a service appointment and advising the service consultant of your transportation needs, your d ...