Customer Satisfaction Procedure (Mexico)
Did you get the Warranty Extension Plan? This plan is recommended by General Motors to supplement the warranty included with the new vehicle purchase.
See your dealer for details.
Customer Assistance Procedure
Owner satisfaction and goodwill are very important to your dealer and General Motors.
Normally, any problem with the transaction, sale, or usage of the vehicle must be handled by your dealer sales or service departments.
However, we recognize that despite the good intentions of all parties involved, sometimes a misunderstanding may occur.
If you have a problem that has not been satisfactorily handled through the normal means, we suggest the following steps:
STEP ONE
Explain your case to your dealer service agent, service manager, dealer sales agent, or sales manager, depending on your case.
Make sure that they have all necessary information. They are interested in your continual satisfaction.
STEP TWO
If you are not satisfied, please contact the general manager or your dealership owner to ask for their help. If they are not able to resolve your case, ask them to contact the right people at General Motors for support, if needed.
STEP THREE
If your case is not resolved in a
reasonable amount of time by your
dealer, please call the General
Motors Customer Assistance
Center (CAC) and provide the
following information:
• Name
• Address
• Phone number
• Model year
• Brand
• Vehicle Identification Number (VIN)
• Mileage
• Delivery date
• Description of the problem
• Dealership name
• Dealership address
See Customer Assistance Offices (U.S. and Canada) or Customer Assistance Offices (Mexico) for more information.
See also:
Compass Zone
Your dealer/retailer will set the correct zone for your
location. If the zone is not set to your location or
you drive out of the area, the variance needs to be
changed to the appropriate zone.
...
Tire Chains
CAUTION:
Do not use tire chains. There is not
enough clearance. Tire chains used on a
vehicle without the proper amount of
clearance can cause damage to the
brakes, suspension, or other vehicle ...
Power Flow Gauge (eAssist Only)
This display shows the operating
mode of the eAssist system and the
high voltage battery charge level.
The animation indicates the
direction of energy flow. ...