Tips and Troubleshooting Chart

Problem Recommended Action
No power. The ignition might not be turned to ON/RUN or ACC/ ACCESSORY.
The picture does not fill the screen. There are black borders on the top and bottom or both sides, or it looks stretched out. Check the display mode settings in the setup menu by pressing the display menu button on the remote control.
In auxiliary mode, the picture moves or scrolls. Check the auxiliary input connections at both devices.
The remote control does not work. Check to make sure there is no obstruction between the remote control and the transmitter window.
Check the batteries to make sure they are not dead or installed incorrectly.
After stopping the player, I push Play but sometimes the DVD starts where I left off and sometimes at the beginning. If the Stop button was pressed one time, the DVD player resumes playing where the DVD was stopped. If the Stop button was pressed two times the DVD player begins to play from the beginning of the DVD.
The auxiliary source is running but there is no picture or sound. Check that the RSE video screen is in the auxiliary source mode by pressing the AUX button on the remote control.
Check the auxiliary input connections at both devices.
Sometimes the wireless headphone audio cuts out or buzzes. Check for obstructions, low batteries, reception range, and interference from cellular telephone towers or by using a cellular telephone in the vehicle.
Check that the headphones are on correctly using the L (Left) and R (Right) on the headphones.
Check that the headphones are positioned properly with the headband across the top of the head.
I lost the remote and/or the headphones. See your dealer for assistance.
The DVD is playing, but there is no picture or sound. Check that the RSE video screen is sourced to the DVD player by pressing the AUX button on the remote control.
    See also:

    Reduced Engine Power Light
    This light comes on when a noticeable reduction in the vehicle’s performance occurs. The vehicle can be driven at a reduced speed when the reduced engine power light is on, but accelerati ...

    Rear Window Sunshade
    On vehicles with a rear window sunshade, the switch is on the console to the right of the shift lever. The sunshade only operates when the ignition is in ON/RUN or ACC/ACCESSORY. To open the s ...

    Transferring a Call
    Audio can be transferred between the in-vehicle Bluetooth system and the cell phone. ...