If a Crash Occurs

If there has been an injury, call emergency services for help. Do not leave the scene of a crash until all matters have been taken care of.

Move the vehicle only if its position puts you in danger, or you are instructed to move it by a police officer.

Give only the necessary information to police and other parties involved in the crash.

For emergency towing see Roadside Assistance Program (U.S.

and Canada) or Roadside Assistance Program (Mexico).

Gather the following information:

• Driver name, address, and telephone number.

• Driver license number.

• Owner name, address, and telephone number.

• Vehicle license plate number.

• Vehicle make, model, and model year.

• Vehicle Identification Number (VIN).

• Insurance company and policy number.

• General description of the damage to the other vehicle.

Choose a reputable repair facility that uses quality replacement parts.

See “Collision Parts” earlier in this section.

If the airbag has inflated, see What Will You See after an Airbag Inflates?.

    See also:

    If Your Vehicle is Stuck in Sand, Mud, Ice, or Snow
    Slowly and cautiously spin the wheels to free the vehicle when stuck in sand, mud, ice, or snow. See Rocking Your Vehicle to Get It Out. If the vehicle has a traction system, it can often help to ...

    Braking in Emergencies
    With ABS, you can steer and brake at the same time. In many emergencies, steering can help you more than even the very best braking. ...

    Certification Label
    Label Example A vehicle-specific Certification label is attached to the driver side center pillar (B-pillar). The label tells the gross weight capacity of the vehicle, called the Gross Vehicle Weig ...