Customer Satisfaction Procedure (Mexico)
Did you get the Warranty Extension Plan? This plan is recommended by General Motors to supplement the warranty included with the new vehicle purchase.
See your dealer for details.
Customer Assistance Procedure
Owner satisfaction and goodwill are very important to your dealer and General Motors.
Normally, any problem with the transaction, sale, or usage of the vehicle must be handled by your dealer sales or service departments.
However, we recognize that despite the good intentions of all parties involved, sometimes a misunderstanding may occur.
If you have a problem that has not been satisfactorily handled through the normal means, we suggest the following steps:
STEP ONE
Explain your case to your dealer service agent, service manager, dealer sales agent, or sales manager, depending on your case.
Make sure that they have all necessary information. They are interested in your continual satisfaction.
STEP TWO
If you are not satisfied, please contact the general manager or your dealership owner to ask for their help. If they are not able to resolve your case, ask them to contact the right people at General Motors for support, if needed.
STEP THREE
If your case is not resolved in a
reasonable amount of time by your
dealer, please call the General
Motors Customer Assistance
Center (CAC) and provide the
following information:
• Name
• Address
• Phone number
• Model year
• Brand
• Vehicle Identification Number (VIN)
• Mileage
• Delivery date
• Description of the problem
• Dealership name
• Dealership address
See Customer Assistance Offices (U.S. and Canada) or Customer Assistance Offices (Mexico) for more information.
See also:
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Minor chips and scratches can ...
eAssist Vehicles Only
WARNING!
Never try to do your own service
on eAssist components. You can
be injured and the vehicle can be
damaged if you try to do your own
service work. Service and repair
of these eAssis ...
Park Brake and P (Park) Mechanism Check
WARNING
When you are doing this check, the vehicle could begin to move. You or others
could be injured and property could be damaged. Make sure there is room in front
of the vehicle in case it ...