Your Responsibility

Increase the volume of the radio if the OnStar Advisor cannot be heard.

If the light next to the OnStar buttons is red, the system may not be functioning properly. Push Push  to confirm that the OnStar equipment is active. and request a vehicle diagnostic check. If the light appears clear (no light appears), your OnStar subscription has expired and all services have been deactivated.

Push Keys, Doors and Windows to confirm that the OnStar equipment is active.

    See also:

    When the System Does Not Seem To Work Properly
    The LDW symbol will not appear when the system is having difficulty seeing the lines on the road or if the view of the camera on the windshield is blocked with mud, dirt, snow, ice, or slush, if ...

    If Your Vehicle is Stuck in Sand, Mud, Ice, or Snow
    Slowly and cautiously spin the wheels to free the vehicle when stuck in sand, mud, ice, or snow. See Rocking Your Vehicle to Get It Out. If the vehicle has a traction system, it can often help to ...

    Muting a Call
    During a call, all sounds from inside the vehicle can be muted so that the person on the other end of the call cannot hear them. To Mute a call 1. Press . The system responds “Ready,” followe ...